Get in touch
We believe in 100% satisfaction, therefore our customer support is key to us and our success. We do not take days to reply, all enquiries are responded to within 1 business day, even during busy periods. Please click the email address below to get in touch.
Need some help? Send a message to our team.
Checkout our FAQ's below. You might be able to get a quick answer there!
Alternatively, email us at: firstname.lastname@example.org
If your enquiry is order related, please include your order number.
St Julian's Avenue,
St Peter Port,
Guernsey, GY1 1WA
We only accept online orders at this time.
We want to help you as quickly as possible!
Where is my delivery?
Delivery not arrived when it said it would? We do apologise. You can track your order using the dispatch email we sent you. On the rare occasion, deliveries can be delayed, however the quality of your flowers should not be compromised. If they are, please sent us a photo the day they arrive, and we will resolve this for you.
Tracking say delivered when it's not?
If your tracking says “delivered” but you can’t find your delivery, we're so sorry. Please double check the following:
- Is the address on your email definitely the correct address?
- Is there a ‘left safe’ card tucked anywhere?
- Has it been left safely somewhere around the property?
- Has one of your neighbours taken it in for you?
- Has your tracking link got a photo or any more details on where it was left?
If it still can’t be tracked down after trying the above, please get in touch with our Customer Delight Team and tell us the address it should have arrived at. We’ll make this right for you.
Why wasn’t my delivery left safely?
We try and make it really clear to all posties that these should be posted or left safe, however occasionally they cannot do this, so they’ll leave a red card and the deliveries will all be fine even if they can’t be collected for an extra day.
My flowers are in poor condition
As our flowers arrive in bud, it’s totally normal for some stems to arrive looking a bit droopy or squashed. Don’t worry! They’ll perk up after a few days once popped in water. If they haven’t perked up, they’ve arrived damaged or with another quality issue, please get in touch by submitting a photo within 3 days of your delivery to us. This will help us resolve this immediately for you.
My box arrived damaged
We are so sorry! If the box or packaging for your flowers or plant has arrived damaged on arrival please do let us know below, please also let us know if there is any damage to the blooms inside as a result.
If the blooms or plants have been impacted, please send a photo through to us within the first 3 days of delivery. This will help us resolve this immediately for you.
Why does my bouquet look different?
Every stem is unique so sometimes colours vary or we'll need to use a substitution to give you the best bouquet! We try wherever possible to always send something similar and equally as lovely.
Bud to bloom
We do send our blooms out in bud this means that upon arrival the bouquet may not look quite as expected. Once the blooms have been trimmed and arranged in a vase you will see that the delicate buds start to open over the next few days. This gives the recipient the chance to enjoy the full life cycle of each bloom.
Each stem we send is unique and so on rare occasions, colours may vary or our florists will substitute stems to give you the highest-quality bouquet. If we do ever have to make a change to your bouquet we will be sure only to supply an upgraded stem as substitute.
Need something a little custom? In the past we've done a bouquet of freesias with single white roses, changed flowers in some of our handpicked bouquets, and more. If you need something custom, please get in touch.
Applying discount codes
This can be added on the last page of checkout when adding your payment details. If your code appears to be invalid, this usually means that our promotion has ended.
How will my order arrive?
Your order will be packaed up in a eco-friendly Guernsey Flowers box, with your gift note and our flower care instructions. We do not include any billing information in our deliveries.
I'm having difficulty purchasing, what should I do?
Please don't worry, our team would be very happy to help you. We will be able to setup your order manually.
Get in touch with us at email@example.com if you have any questions at all.
How do I confirm my order?
Once you have checked out and paid for your order, we will instantly send you a confirmation email to confirm your order, delivery address, date and gift message. If anything needs changing, please contact us at firstname.lastname@example.org and we'd be happy to help.
Editing an order
Need to edit your order? If this hasn't been dispatched, we will absolutely be able to change this! Please contact us at email@example.com and we'd be happy to help.
Remove flowers from cart
Changed your mind? In order to remove the current flowers in your cart, click the cart/bag icon at the top right of your screen and navigate to delivery date and gift message. Once you are there, scroll down to your order and click the remove or minus symbol next to your flowers.
Your website is acting strange
On the odd occasion we push updates to our website to make your experience better. If you're having issues with our site, please clear your browsing history and try again. You can bypass this by shopping using a private / incognito tab. Alternatively, please get in touch and our team would be happy to help.