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Flowers by Post

Guernsey Freesia Flowers

Our gorgeous Guernsey freesias make the perfect gift for almost all occasions including birthdays, anniversaries, Christmas, Mother's Day or Easter or even as a treat for yourself! Our Guernsey freesias are sent by post in bud to ensure a longer vase life. These freesia stems are approx 25-30cm in length. Our mixed coloured beautiful freesias are delivered in a specially designed box with your own personal message.

  • Guernsey grown freesias
  • Delicate mixed colours
  • Long lasting flowers
  • Perfect for all occasions
  • Vase ready

Customer Reviews

Based on 2 reviews
Wendy Wordsworth
Exasperating customer service. Repeatedly.

Having placed an order for £50 for long stemmed freesias on the 27 th July to be delivered on the second of August the day before my mothers funeral, so I could ensure A) they arrived and b) the buds would open, at 2 pm on August 2nd they hadn’t arrived. These days I can’t recall a time that I haven’t been notified about a delivery by a courier, so I fired off an email to really just get confirmation. As I had an appointment my son stayed at my house for their arrival. At 4.15 pm I received an automated email to state they would be responding soon.the flowered did NOT arrive. That evening I received a snarky email to say there had been a 4-6 hour delay in flights and that they had a lot of OTHER customers to deal with. I responded that unless they could guarantee their arrival by 11.30 am on AUGUST 3 Rd I wanted to cancel the order, as they would be pointless. Oddly ar about 3 am a Royal Mail notification came to state the flowers would be delivered that day.l LITERALLY at 12.28 pm , two minutes before leaving for said funeral I got an email to state they had been delivered. My family and I looked everywhere, even though we were in, there were no flowers? I WAS SO DISAPPOINTED , but UTTERLY LIVID. This was the first time EVER, I’ve been at home, no doorbell etc but just a notification that the flowers has been delivered… first time ever, no parcel in sight/ existence. We set off for the funeral, but this was the last straw!

The NEXT DAY , I picked up my post and on the letter was written,’ flowers outside door”… on august 4 th . The box was perfect, the flowers not so. 50% of them were translucent and crushed, and they were short stemmed. For £50 they looked utterly pathetic. Some stems were snapped. This could NOT have been the fault of the delivery service as the box was in excellent condition. I wrote a scathing review on trust pilot. Several days later I received two emails, the second from Daniel the manager of the family firm. He offered his apologies , but it was a plea to change my review because it was so damaging, and only people who vent use that medium as 99% of their customers were highly satisfied. I replied with a requested phone number, that I would discuss the unfortunate transactions with him. He has mot replied. The thing that was most annoying was that he placed most of the blame on the delivery service, yet on the despatch note they were actually sent out on August 2 nd, but in contradiction came a printed note to state they often tried to send out orders to be received the DAY BEFORE the preferred delivery date, so essentially I should have received them on August 1 st. The fact there is no telephone contact, and email responses are initially automated suggests they need to review their business structure as this is one which for most customers is time sensitive…who wants to receive their order the day AFTER the occasion.

The whole experience has left my mothers funeral more memorable for all the wrong reasons. These freesias were my mothers favourite flowers and were to take pride of place next to a photograph. Thank goodness they didn’t arrive as they would have looked terrible, against the backdrop of other flowers and garlands.

I realise why this company can’t guarantee the delivery, but this was I believe £5.95 . This against £20 for guaranteed. However most online couriers via their clients advise about time slots and changes. In this case had I been notified AT ALL , this would have gone some way, instead of my having to do all the chasing on frankly what were days of bereavement when I could have done without it.

It’s not that I’m unsympathetic to the problems of delivery, and this is apparently a family firm. Business is tough for everyone, but customer service is key… it’s a pity Amazon don’t do fresh flowers!

Selina Chaldecott
delay of 3 days

communication was excellent - about 7 emails but the freesias arrived fully out and did not last long. I gather there was a delay problem your end.

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